POSITION
on the procedure for selling theater tickets to preferential categories of citizens
2.5. All changes to the Regulations are approved by order of the first deputy artistic director - director of the Theater. The benefits established by these Regulations are valid until changes to the Regulations are made or until the relevant legislative framework is changed.
2.6. The categories of spectators who, in accordance with the Regulations, are given the opportunity to purchase theater tickets at a discount, are reflected in Appendix No. 1, which is an integral part of the Regulations.
3. The procedure for granting and using benefits for individuals
3.1. Any individual who has the right to a preferential visit to the Theater in accordance with Appendix No. 1 to the Regulations is required to present to the ticket cashier (or administrator) documents confirming the right to the benefit.
3.2. When selling a discount ticket, the ticket cashier puts on the theater ticket issued to the viewer the number of the document confirming the right to the benefit, as well as the surname and initials of the viewer entitled to the benefit.
3.3. By purchasing theater tickets using the benefits provided for in the Regulations, the viewer gives his consent to the processing of his personal data, which includes: passport data, numbers of documents giving the right to the benefit and other information that is necessary for the correct documentation of legal relations between the Theater and the viewer for the purposes of: sale, return of discount tickets, as well as to carry out any actions in relation to personal data that are necessary or desirable to achieve the above purposes, including (without limitation) collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer to third parties), depersonalization, as well as carrying out any other actions with personal data provided for by the current legislation of the Russian Federation.
The theater guarantees that the processing of the buyer’s personal data is carried out in accordance with Federal Law dated January 1, 2001 N 152-FZ “On Personal Data” and other current legislation of the Russian Federation on the protection of personal data.
3.4. By purchasing a discount ticket in accordance with the Regulations, the viewer is notified that entry to the auditorium with a discount ticket is possible only upon presentation of the document specified by the cashier on the ticket when selling it (clause 3.2 of the Regulations). In the absence of a document certifying the right to the benefit, the spectator is not allowed to attend the performance.
4. The procedure for granting and using benefits for legal entities
4.1. Any legal entity has the right to apply to the management of the Theater with a request for the allocation of discounted tickets for performances of the current repertoire.
4.2. The appeal is drawn up on the organization’s letterhead in free form, but its content must reflect the following information:
a) the number of supposed discount tickets and the basis for the discount (indicating the number and name of the document confirming this right);
b) the date of the proposed visit and the name of the performance;
c) full name of the curator of the proposed group of viewers;
G ) contact information.
4.3. Within a reasonable time, the Theater administrators orally inform the legal entity about the results of consideration of the appeal using the contacts left in the letter.
4.4. The Theater reserves the right to refuse a collective application if there are not enough free seats for the specified performance, or to offer to attend another performance from the Theater’s current repertoire, or to offer to reduce the estimated number of spectators.
4.5. The theater reserves the right to refuse a legal entity without explanation if its application does not include preferential categories of individuals defined by these Regulations and the current legislation of the Russian Federation.
Application
to the Regulations on the procedure for the implementation of theatrical
|
to purchase discounted tickets | Documentation, confirming the right to benefits | Amount of discount |
|
Wheelchair users (no more than two people per day) Accompanying person | for free (by appointment) 50% of the ticket price |
||
Disabled children and their accompanying persons (1 person), to performances with an information product sign corresponding to the age of the child | certificate confirming the fact of disability | 50% of the ticket price |
|
Orphans and their accompanying persons (1 person), to performances with an information product sign corresponding to the age of the child | any document confirming the status of the child | for free (by appointment) |
|
Children left without parental care attend performances with a sign of information products corresponding to the age of the child | document confirming the establishment of guardianship (trusteeship), transfer to a foster family | for free (by appointment) |
|
Participants of the Great Patriotic War | War participant's certificate | 50% of the ticket price |
|
Residents of besieged Leningrad | ID card of a resident of besieged Leningrad | 30% of the ticket price |
|
Full-time students | student ID | by program "Moscow Art Theater for Students" |
|
Children from large families (under 18 years old) and their parents attend performances with an information product sign corresponding to the child’s age | certificate of a large family | for free (by appointment) |
|
Participants in the wars in Afghanistan and Chechnya | certificate of participant in the liquidation of the consequences of the disaster at the Chernobyl nuclear power plant | 30% of the ticket price |
1.2 The Rules contain the main provisions governing the relationship between the Spectator and the Theater when selling theater tickets. The Theater has the right to make changes to these Rules at any time at its discretion without warning the Spectators. The edition of the Rules, approved by the Order of the Theater management and posted on the official website of the Theater and in the box office (hereinafter referred to as the Current edition) takes precedence over previous editions. If a disagreement arises between the Spectator and the Theater, the version of the Rules that was in effect at the time the Spectator purchased tickets is applied, provided that the Spectator can indicate which version was in effect at that time. Otherwise, the Current edition will apply.
1.3 A theater ticket (hereinafter referred to as the Ticket) is an agreement for the provision of services in the field of culture and, by purchasing it, the Spectator agrees with the Rules and undertakes obligations to comply with the established rules for the sale/purchase of tickets and the requirements for attending a performance, and the Theater must provide the service in the form of a performance indicated on the ticket at the specified date and time. Theater tickets are the property of the Theater, regardless of how they are produced in accordance with clause 1.4 of the Rules.
1.4 The ticket is generated in the theater automated information system (TAIS) in accordance with the requirements for ticket information approved by the Ministry of Culture of the Russian Federation. When purchased at the theater box office, the ticket is printed by the ticket cashier on a strict reporting form; when purchasing an electronic ticket on the Theater website, it must be printed by the Spectator himself on A4 paper. In case of purchasing a personalized ticket on the Theater website, the Buyer (bank card owner) independently prints out a certificate for a personalized ticket and provides it to the Theater box office as the basis for the ticket cashier to print out the corresponding ticket on a strict reporting form.
1.5 In case of loss, damage or damage to tickets, duplicate tickets are not issued and their cost is not refunded.
1.6 By purchasing a ticket, the Viewer consents to the processing and storage of the personal data transferred to him, necessary for the purchase of a personalized ticket.
1.7 Tickets are sold at the Theater box office and on the Theater website.
1.8 The ticket is valid for one person regardless of age.
1.9 Children are allowed to attend morning and afternoon performances from the age of 5 years, to evening performances - from 10 years. In accordance with the requirements of Federal Law dated December 29, 2010 N 436-FZ “On the protection of children from information harmful to their health and development,” when purchasing a ticket, the Theater recommends paying attention to age restrictions (information is indicated on posters and tickets). Responsibility for failure to comply with this condition lies with the parents.
1.10 Control of spectators' passage to the Theater is carried out using tickets using an automated access control system (ACS) through the entrances indicated on the tickets (if there is no entrance number, access is carried out through the central entrance).
1.11 When entering a performance, documents are checked and the identity of the Spectator is identified in order to confirm rights to an electronic ticket, personalized ticket or ticket purchased under special programs. If the information about the Spectator indicated on the ticket does not correspond to the information contained in the document presented, the Theater will not allow the Spectator to attend the performance without reimbursement of the cost of purchasing the ticket.
1.12 The ticket must contain the required details and comply with the ticket form approved by the Ministry of Culture of the Russian Federation. Tickets purchased in violation of these Rules, that do not comply with the approved forms and details approved by the Ministry of Culture of the Russian Federation, the elements of which do not correspond to the design elements approved by the theater, contain corrections, counterfeit tickets are invalid and do not entitle the viewer to attend the performance and receive a refund. . The theater is not responsible for the authenticity of the ticket if it is purchased secondhand and/or in places other than official distribution points.
1.13 Tickets purchased in violation of the procedure established by the Law of the Russian Federation of October 9, 1992 No. 3612-1 “Fundamentals of the legislation of the Russian Federation on culture” are not accepted for exchange or return.
1.14 The theater does not exchange previously purchased tickets.
