Everything about using cash registers. How to operate a cash register - types and structure, operating instructions and areas of application

Ekaterina Annenkova, auditor certified by the Ministry of Finance of the Russian Federation, expert in accounting and taxation at the information agency Clerk.Ru. Photo by B. Maltsev, news agency “Clerk.Ru”

Many enterprises carrying out trading operations sooner or later face the need to install and use cash registers in their work.

If a company is going to start selling products and services for cash for the first time, then it needs to have a clear understanding of the features of registering and using cash register systems.

The procedure for using CCP is regulated by the following provisions:

1. Law of April 25, 2003 No. 54-FZ “On the use of cash register equipment when making cash payments and (or) payments using payment cards.”

1. Decrees of the Government of the Russian Federation of July 23, 2007. No. 470 “On approval of the Regulations* on the registration and use of cash register equipment used by organizations and individual entrepreneurs”, defining:

• requirements for cash register equipment used by organizations and individual entrepreneurs,
• the procedure and conditions for its registration and application when making cash payments (settlements using payment cards) in cases of sale of goods, performance of work or provision of services in the territory of the Russian Federation.

CCP must apply* when they make cash payments and (or) payments using payment cards in the following cases:

• sales of goods,
• execution of work,
• provision of services,

*In some cases, according to current legislation, companies or individual entrepreneurs can do without the use of cash register systems. So, from 01/01/2013.Certain provisions of the Federal Law of June 25, 2012 came into force. No. 94-FZ “On amendments to parts one and two of the Tax Code of the Russian Federation and certain legislative acts of the Russian Federation.”

According to Article 5 of Law No. 94-FZ, paragraph 1 of Clause 2.1 of Article 2 of Law No. 54-FZ has been amended, according to which those individual entrepreneurs who apply the patent taxation system (in terms of types of activities falling under PSN).

Before you start using cash register payments, the cash register must be registered with the Federal Tax Service at the location of the organization (at the place of residence of the individual entrepreneur). If a cash register is registered by a separate division of the company, then you need to contact the Federal Tax Service at the location of such a separate division.

To do this, you must submit to the tax office statement on registration of cash register equipment. Its form was approved by the Order of the Federal Tax Service of the Russian Federation dated 04/09/2008. No. MM-3-2/152@ “On approval of application forms for registration of cash register equipment, cash register equipment accounting books and cash register equipment registration cards.”

According to clause 1 of article 2 and clause 1 of article 3 of Law No. 54-FZ, organizations and individual entrepreneurs can only use cash register equipment that is included in the State Register.

At the same time, the Federal Tax Service in its Letter dated February 18, 2013. No. AS-4-2/2696@, reminds that from 01.01.2013. The Decree of the Government of the Russian Federation of December 17, 2012 came into force. No. 1319, which amended the Regulations* on the registration and application of cash register devices used by organizations and individual entrepreneurs, regarding the abolition of a visual control device - the “State Register” sign.

Accordingly, from 01/01/2013, the presence of the “State Register” sign on the body of the cash register is not mandatory and the cash register must be registered with the Federal Tax Service without this sign.

*Approved by the Decree of the Government of the Russian Federation dated July 23, 2007. No. 470.

In our article we will look at the procedure for registering a cash register with the tax authorities and talk about the necessary set of documents for this procedure. We will also give some recommendations for working with cash registers, which will be useful for those who are just starting to work with cash register equipment.

In addition, situations in which the use of CCP can be dispensed with will be considered.

The procedure for registering a cash register with the tax office

*Excluding credit institutions.

An application to the Federal Tax Service is submitted:

• at the location of the legal entity or its separate division (if the cash register is registered for the division),
• at the place of residence of the individual,

1. passport of the cash register subject to registration,
2. an agreement on its technical support concluded by the user and the supplier (technical service center).

Simultaneously with the registration of the cash register, the tax office issues to the user cash register registration card, and also returns the documents attached to the application.

The forms of the accounting book and registration card, as well as the application form, are approved by Order of the Federal Tax Service of the Russian Federation dated 04/09/2008 N MM-3-2/152@.

According to clause 16 of the Regulations, re-registration and de-registration of cash registers are also carried out upon application by the user within 5 working days from the date of submission of the application. It is provided to the Federal Tax Service where the cash register was registered. The application is accompanied by a KKT passport and registration card.

The registration, re-registration and de-registration of a cash register is made in the cash register’s passport, which is certified by the seal of the Federal Tax Service.

The deregistration of the cash register is also noted in the accounting book and registration card, which remains with the Federal Tax Service.

An employee of an organization or individual entrepreneur who will submit documents for registering a cash register must have an identification document (passport) and a power of attorney from the organization to register a cash register.

In addition to the above documents, the Federal Tax Service is usually asked to present:

• Certificate of state registration of a legal entity,
• Certificate of registration with the tax authority,
• A document confirming the ownership/right to use the premises (lease agreement, certificate of ownership), in which it is planned to install the CCP,
• Journal of the cashier-operator according to form No. KM-4,
• EKLZ passport,
• KKM version passport and additional sheet to it,
• Cash register registration card.

In any case, before going to the Federal Tax Service, it seems reasonable to clarify exactly what requirements your tax office specifically imposes on the package of documents required for registering a cash register.

In addition to providing a package of documents, you must also provide the cash register itself for inspection by a representative of the Federal Tax Service.

The cash register is inspected by an inspector and a specialist* from the technical service center.

*He provides technical support for the cash register, applying the “Service” sign to it, gluing seal stamps, entering information into the fiscal memory during registration, as well as replacing fiscal memory drives.

When CCP is allowed not to be used

1. When providing services to the population, subject to the issuance of strict reporting forms (such forms are equivalent to cash receipts), approved by the Decree of the Government of the Russian Federation dated 05/06/2008. No. 359 “On the procedure for making cash payments and (or) settlements using payment cards without using cash registers”.

2. If an organization or individual entrepreneur is a UTII taxpayer in terms of activities falling under UTII (clause 2 of Article 346.26 of the Tax Code of the Russian Federation), as well as in the case of the individual entrepreneur applying the patent taxation system (when carrying out activities in respect of which the laws of the constituent entities of the Russian Federation provide for the application patent system), subject to the issuance of the following document upon request of the buyer:

• sales receipt,
• receipts,
• another document

3. Upon implementation:

• newspapers and magazines,
• related products,

Accounting for trading revenue from the sale of newspapers and magazines and from the sale of related products is kept separately.

4. When selling:

• valuable papers;
• lottery tickets;
• travel tickets and coupons for travel on city public transport.

6. When trading:

• in the markets,
• fairs,
• in exhibition complexes,

• trade shops,
• pavilions,
• kiosks,
• tents,
• auto shops,
• auto shops,
• caravans,
• container-type premises and other similar places.

• from hand carts,
• baskets,
• trays (including those protected from precipitation by frames covered with plastic film, canvas, tarpaulin).

9. When selling ice cream and bottled soft drinks at kiosks.

10. Trade from tanks:

• beer,
• kvass,
• milk,
• vegetable oil,
• live fish,
• kerosene.

12. When accepting glassware and waste materials from the population, with the exception of scrap metal

13. Upon implementation:

• Religious objects and religious literature,
• services for religious rites and ceremonies,

14. When selling at par value:

• postage stamps,
• other signs applied to postal items,

15. If the organization (IP) is located in remote or hard-to-reach areas (with the exception of cities, regional centers, urban-type settlements) specified in the list approved by the government of the Russian Federation

16. Pharmacy organizations and their separate divisions located in paramedic and paramedic-obstetric centers located in rural settlements. They must have a pharmaceutical license.

Note: The above pointsdo not apply :

• on payment agents engaged in accepting payments from individuals,
• on credit organizations and bank payment agents, subagents operating in accordance with the legislation on banks and banking activities.

Getting started with a cash register

According to clause 3.8.2 of the Model Rules, the cashier (controller - cashier, seller, waiter, etc.) is obliged to:

• check the serviceability of the blocking devices, refill the receipt and control tape, set the dater to the current date, set the numerator to zeros;
• turn on the machine to the electrical network and, by receiving a zero check, check its operation from the electric drive;
• print two or three checks without indicating the amount (zero) in order to check the clarity of printing of the details on the receipt and control tapes and the correct installation of the dater and numerator;
• Nil checks should be attached to the cash report at the end of the day.

The current date cannot be earlier than the date of the previous Z-report, otherwise the cash register will not switch to current operation mode.

After the trial zero checks have been punched, an intermediate X-report is punched. This daily report does not reset the information in the cash register's RAM.

An X-report is a check that displays the contents of counters (by section and by total) of a cash register, while the counter values ​​do not change.

The data displayed in the X-report at the beginning of the day must coincide with the data in the entries in column 9 of the cashier-operator’s journal (form No. KM-4) for the previous day. The same data is reflected in column 6 of the KM-4 journal.

X-reports can be taken to monitor the receipt of revenue during a shift or for the periodic delivery of cash revenue.

Punched X-reports during the day do not in any way affect the amount of accumulated revenue according to the cash register.

X-reports can be produced by sections, shift total and main total. They can be used, among other things, to determine shortages or surpluses in the cash register (X-report data is verified with the amount of actual revenue located in the cash register cash drawer).

The simplest cash registers punch a receipt after entering the amount, specifying the section number and pressing the "enter" key. More complex devices may provide functions for entering prices using a barcode, calculating subtotals and change amounts, working with discounts on promotions, and the like.

In case of a cashier's error, it is necessary to knock out the correct receipt and hand it to the buyer. The incorrect check is canceled and stored. At the end of the day, for such checks, an act on the return of funds to customers for unused cash register receipts is drawn up in form No. KM-3.

The act in form No. KM-3 is drawn up in a single copy upon delivery and registration of revenue for the day. The line “Cash register” indicates the model (class, type, brand) of the cash register on which the incorrect receipt was entered. In the tabular part of this line enter:

Manufacturer number (usually indicated on the cash register itself, in the technical passport),

Registration number of the cash register (can be found in the card for registering the cash register, which is issued by the Federal Tax Service).

The line “Application program” indicates the name of the accounting program with which operational accounting is organized. If the program is not used, then a dash is placed in this line.

In the “Cashier” column, enter the personnel number of the cashier-operator who entered the check incorrectly. The tabular part of the act reflects the numbers and amounts of each check. Checks are pasted onto a sheet of paper or attached to a document (due to the fact that checks are subject to severe fading, it is better to immediately make a photocopy of them).

The act is signed by the cashier-operator and approved by the manager.

This act is also drawn up if the buyer refuses the purchased product or service and the money is returned to him.

At the end of the day (at closing or upon arrival of the collector), the cashier must:

Prepare cash receipts and other payment documents;

Draw up a cash report and submit the proceeds together with the cash report on the receipt order to the “main cash desk” (or directly to the bank’s collector).

In addition, it is necessary to take readings from sectional and control counters (registers), obtain a printout or remove the control tape used during the day from the cash register.

According to the counters (registers), the amount of revenue is determined at the beginning and at the end. The amount of revenue must correspond to the readings of cash totaling counters and the control tape and must coincide with the amount deposited at the main cash desk (collectors).

At the end of the day, you can print the X report first. Using it, you can check whether the cash in the cash register corresponds to the entered amounts. Then the Z-report is taken. This report clears the information in RAM and enters it into fiscal memory. This operation records the accumulated total of the entered amounts in the cash register memory and closes the fiscal shift (resets the daily revenue counter to zero).

The Z-report reflects not only the data of the control registers at the beginning and end of the working day and the amount of daily revenue, but also the total amount of money and checks returned to customers, the amount of discounts and canceled checks.

The amount of revenue must match the information on the control tape.

Each report has its own serial number. All reports received at the cash register must be carefully collected and stored (if possible, make photocopies).

Based on the Z-report, the cashier-operator daily draws up a certificate-report in form No. KM-6.

This certificate is used to draw up a cashier-operator report on cash register counter readings and revenue for a working day (shift).

The report is drawn up in one copy daily by the cashier-operator, signs it and, together with the revenue, submits it according to the PKO to the senior (chief) cashier or head of the organization.

In small organizations with one or two cash desks, the cashier/operator hands over the money directly to the bank collector. The transfer of money to the bank is reflected in the report. Revenue for a working day (shift) is determined by the readings of summing cash counters at the beginning and end of the working day (shift) minus the amount of money returned to customers (clients) using unused cash receipts, and is confirmed by the corresponding signatures of department heads.

When accepting and posting money at the cash desk, the report is signed by the senior cashier and the head of the organization. The report serves as the basis for drawing up a summary report “Information on meter readings of cash register machines and the organization’s revenue” (form No. KM-7).

After the Z-report has been taken, the actual amount of revenue has been determined and verified, entries are made in the cashier-operator's journal (form No. KM-4).

All entries in the journal are kept by the cashier-operator daily in chronological order in ink or a ballpoint pen without blots. If corrections are made to the journal, they must be specified and certified by the signatures of the cashier - the operator, the manager and the chief (senior) accountant of the organization.

If the readings coincide, they are entered into the log for the current day (shift) at the start of work, and this data is certified by the signatures of the cashier and the administrator on duty (columns 7, 8).

Column 15 of the journal records the amounts issued for checks returned by buyers (clients), based on the data of the Act on the return of money to buyers (clients) for unused cash receipts (form No. KM-3), as well as the number printed per working day (shift) zero checks.

At the end of the working day (shift), the cashier draws up a cash report and, together with it, hands over the proceeds from the cash receipt order to the senior cashier.

If there is a discrepancy between the results of the amounts on the control tape and the revenue, the reason for the discrepancy is determined, and the identified shortages or surpluses are entered in the appropriate columns of the Cashier-Operator Journal.

Cash transactions

If there are several cashiers in an organization (IP), one of them performs the functions of a senior cashier.

Cash transactions can carried out by the leader.

Note: The paying agent, bank payment agent (subagent), in addition to his own cash book, maintainsseparate cash book to account for cash received by him as part of agency activities.

In accordance with clause 2.1 of Regulation No. 373-P, cash documents of an organization (IP) are drawn up:

• chief accountant;
• an accountant or other employee (including a cashier) appointed by order of the head of the organization (IP).
• manager (in the absence of a chief accountant and accountant).

• payroll statements according to form No. T-49,
• pay slips according to form No. T-53,
• statements,
• bills,
• other documents.

Cash transactions carried out by an organization (IP) are drawn up with primary documents according to the forms and in the manner approved by the Resolution of the State Statistics Committee of the Russian Federation dated August 18, 1998. No. 88.

According to Information of the Ministry of Finance of Russia No. PZ-10/2012 “On entry into force on January 1, 2013. Federal Law of December 6, 2011 No. 402-FZ “On Accounting”:

“From January 1, 2013, the forms of primary accounting documents contained in albums of unified forms of primary accounting documentation are not mandatory for use.

At the same timecontinue to be mandatory forms of documents used as primary accounting documents, established by authorized bodies in accordance with and on the basis of other federal laws (for example,cash documents

Current issues of foreign economic activity - 2019. Foreign trade contract. Customs value control

Online cash registers are different from their predecessors, but this has had almost no impact on the work of staff. The cashier still fills paper, punches checks and prints reports on the closure of the shift.

Preparing for work

To work at a cash register, a cashier must:

• familiarize yourself with the standard rules for operating the cash register;
• sign in a special journal stating that you know the rules for working with an online cash register;
• conclude an agreement on full financial liability.

At the beginning of the working day, the cashier is given the materials necessary for work:

• keys to the cash register and cash drawer;
• receipt tape;
• change money.

When the cashier receives or returns a change coin, there is no need to punch the check. Reflect this information in the book of accounting for funds accepted and issued by the cashier (Form No. KO-5).

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Opening shift

Before using the online cash register, you need to print a shift opening report. It is sent by the OFD and contains information about the equipment, fiscal drive, shift and cashier.

Example of a shift opening report

It’s better not to open a shift if you are not sure that you will have at least one client today. If you often send opening reports and do not punch a single check during the day, this will attract the tax authorities. We recommend opening a shift before the first customer pays.

How to issue a check to a buyer

At the time of payment, the cashier acts as follows:

• calculates the total amount and names it;
• receives payment from the client and states the amount received;
• prints a receipt at the online cash register;
• names the change amount and gives it with the check.

The cashier gives the client a paper check or sends an electronic one (by email or SMS in the form of a link to the page with the check). OFD can send electronic checks for you. In this case, you simply receive contacts from the client and transfer them to the operator.

Example of tariffs for sending checks to clients

The buyer can request an electronic receipt in two ways:

• tell us your phone number or email address;
• provide a phone with the Federal Tax Service mobile application, which will display a QR code with encrypted personal data.

The buyer's phone and email are encrypted in the Federal Tax Service app

The customer returned the goods

The cashier punched the check with an error

Generate a correction check. How to do this, read the cash register operating manual.

The client made an advance

Issue a cash receipt with the payment method “advance”. After payment, punch the check in accordance with all the rules with the requisite “full payment” (letter of the Federal Tax Service of Russia dated November 11, 2016 No. AS-4-20/21345@).

What a cashier should not do while working

• Work without a control tape.
• Allow strangers to approach the cash register.
• Leaving the cash register without warning management.
• Leaving a switched-on cash register unattended.
• Keep personal money in a cash drawer.

Shift closing and collection

At the end of the day, the cashier closes the shift and hands over the cash. The closing report must be printed no later than 24 hours after opening. If the shift lasts longer, the cash register will stop processing receipts.

A report on the closure of a shift is also sent to the OFD. It states:

• how many receipts were printed per shift;
• how many checks did not reach the OFD;
• information about the shift, cashier, etc.

At the end of the day, the proceeds are handed over to the senior cashier. If there are only 1-2 cashiers working in a store, they can give the proceeds directly to the cash collector.

At the end of the day, a report on the status of the meters is printed. It contains all the information about amounts and calculations:

• revenue;
• receipts and expenses;
• refund amount;
• payment methods - cash or electronic money.

Persons who are allowed to perform operations on a cash register are:

We studied the rules for operating the device (technical minimum);
Have mastered the specified operating rules for CCP;
An agreement is concluded with employees who have mastered the rules that they bear financial responsibility.

Instructions for using a cash register

Check the readings recorded in the operator’s log for the previous day;
Make sure that the readings match;
Enter them in the journal and certify them with a signature;
Complete the beginning of the control tape (indicate the CCP number, the start of work and meter readings, the recorded data is certified by a signature);
Give the operator the key to the cash register;
Provide the responsible person with banknotes and coins;
Provide accessories necessary for work – receipt tapes, etc.;
Warn the cashier about fraud;

Before the cashier starts using the cash register, he must:

Check whether the blocking devices are working;
Thread the tape;
Set the dater to the current operating time;
Reset numberer;
Connect the device to the network;
Check the operation of the cash register by knocking out the control checks that are attached to the report.

How to operate a cash register: When checking out at the checkout, the operator must determine the total amount of purchases. This can be done by reading the cash register indicator or using a calculator. The received amount is called to the buyers, then the method of payment is specified.

If payment is made in cash, the cashier receives banknotes. The cashier must clearly state the amount and put the money aside. Money must be within the buyer's sight. Next, the cashier prints a cash receipt and gives the buyer a receipt with change, if he is entitled to one.

If the buyer pays with a bank card, the cashier must insert it into a special slot on the machine. Next, the buyer must enter his personal code. Since the cash register is connected to the bank terminal, the communication channel reports the buyer’s card number and confirms whether there are funds for payment on the card. After confirmation, the required amount is withdrawn from the account. Next, the operator must print the receipt and return the card to the buyer with the receipt attached.

Work without a cash register;
Operate a cash register with taped tape;
Allow unauthorized persons to access the apparatus (the director or other responsible person is an exception);
Leave the place of work without warning. If there is a need to leave the cash register, the cashier must take permission and keep the keys with him;
Change the operating parameters of the cash register;
Keep your own funds in the cash register.

How to operate a cash register: upon completion of work, the director, in the presence of the operator, is obliged to:

Take meter readings;
Get a printout;
Remove the control tape;
Subscribe at the end of the feed;
Indicate on the tape the CCP number, meter readings, revenue and work completion time;
Compare the money collected at the cash register with the readings on the tape.

Operate the cash register: end of the working day:

Prepare revenue and payment documents;
To make a report;
Hand over the proceeds to the chief cashier;
Fill out the operator log.

After completing all the necessary documents and reports, the cashier must:

Prepare the cash register for the next day of operation in accordance with technical requirements;
Close the CCP with a cover and disconnect the device from the network;
Hand over the keys to the cash register and booth to the director or other responsible person against signature.

It was procedure for operating a cash register at any enterprise that issues checks.

The end user of the online cash register is the cashier. It is he who makes all the key decisions related to the practical use of cash register equipment when making payments to the buyer.

What are the conditions for admitting a retail employee to such a responsible position? What are the features of using online cash registers in modern retail at the final point of use of these devices?

We will teach you how to use a cash register in 1 day!

Who is allowed to operate a cash register?

An employee who:

1. I studied the Standard Rules for the Operation of CCPs established by the Ministry of Finance of Russia dated August 30, 1993 No. 104.

Strictly speaking, the jurisdiction of this regulatory act (LINK) does not apply to innovative online cash registers (even adjusted for newer rules that apply primarily in case of competition with those established in 1993). In Letter dated July 21, 2017 No. 03-01-15/46715 (LINK), representatives of the Ministry of Finance indicated that the use of cash register equipment should be carried out only in accordance with Law No. 54-FZ and the regulations adopted for its implementation. The model rules are not named by the Ministry of Finance in the lists of current regulations that are mandatory for use by trading enterprises.

However, these Model Rules are characterized by a very balanced structure and well-developed logic for regulating the main actions of the seller when making payments to the buyer. Therefore, it is useful to study them in any case, and to rely on them in cases not described by current federal legislation.

Store management can, based on the Model Rules under consideration, develop their own local regulations for working with cash registers and oblige employees to familiarize themselves with them before starting to work with cash register equipment.

Along with the Model Rules, there are a number of other legal acts regulating the use of CCP. Compliance with their provisions is generally recommended by regulatory agencies. We are talking, in particular, about the Methodological Recommendations approved by the State Tax Service of the Russian Federation No. VZ-6-13/272, the Central Bank of the Russian Federation No. 51 of 08/18/1993 (LINK). It also makes sense for the cashier to study them.

1. I entered into an agreement with the employer on full financial responsibility.

Such an agreement is possible only if the seller is 18 years old (Article 244 of the Labor Code of the Russian Federation). It is advisable to conclude it when signing an employment contract, since an employee who has already started work has the right to refuse to assume full financial responsibility if it is not initially provided for in the contract.

Another option is to stipulate in the employment contract that the employee undertakes to sign agreements on full financial responsibility if necessary (in order to fulfill job duties). If he refuses to do this, then the employer will have grounds to apply disciplinary measures to the employee due to his failure to fulfill his obligations under the contract. In turn, the presence of disciplinary sanctions may lead to dismissal.

In the absence of an agreement on financial liability with the employer, in the event of incidents with the cash register, the employee will bear only limited financial liability, for which compensation for damage cannot be higher than the average monthly salary (Article 241 of the Labor Code of the Russian Federation). We note, however, that in Art. 243 of the Labor Code of the Russian Federation names cases in which a person is assigned full financial responsibility even in the absence of the agreement in question.

Labor Code of the Russian Federation Article 243. Cases of full financial liability

Financial liability in the full amount of damage caused is assigned to the employee in the following cases:

1) when, in accordance with this Code or other federal laws, the employee is held financially liable in full for damage caused to the employer during the performance of the employee’s job duties;

2) shortage of valuables entrusted to him on the basis of a special written agreement or received by him under a one-time document;

3) intentional infliction of damage;

4) causing damage while under the influence of alcohol, drugs or other toxic substances;

5) damage caused as a result of the employee’s criminal actions established by a court verdict;

6) causing damage as a result of an administrative offense, if established by the relevant government body;

7) disclosure of information constituting a secret protected by law (state, official, commercial or other), in cases provided for by federal laws;

8) damage was caused while the employee was not performing his job duties.

Financial liability in the full amount of damage caused to the employer can be established by an employment contract concluded with the deputy heads of the organization and the chief accountant.

1. I studied the instructions for working with a cash register of a specific model.

Online cash registers are an innovative technical solution. Many of the aspects of its application in practice are quite unified (for example, in terms of establishing the formats and details of cash receipts, the procedure for issuing them to customers). But the operation of each cash register may essentially have nuances. As a rule, they are reflected in sufficient detail in the documentation (cashier instructions, operating instructions) that are attached to the online cash register. This is what you need to study before you start accepting payments.

Video - instructions for the cashier - how to use the Mercury 115F cash register:

The responsibilities of a cashier under an employment contract or additional agreements thereto may include monitoring the technical condition of the online cash register and monitoring compliance with the conditions of its operation. The cashier's financial responsibility may include ensuring the safety of the equipment, taking into account the established standards for its operation.

Thus, at the level of local regulations, a number of prohibiting actions when working with cash register devices can be prescribed. For example:

• a ban on opening an online cash register;
• a ban on cleaning certain hardware components using chemicals;
• prohibition on influencing the print head of a thermal printer;
• prohibition on allowing unidentified persons to operate (repair) the online cash register;
• prohibition on leaving the online cash register unattended.

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Getting started with the online cash register

The seller begins working with cash registers by receiving for official use:

• keys to the cash drawer;
• change money;
• receipt tape and other necessary accessories to ensure the operation of the online cash register.

Having started work, the cashier opens his shift. This procedure must be reflected in the list of those registered at the online checkout. For these purposes, it is necessary to print a report on the opening of a shift on the cash register. Like any other fiscal document, it will be transmitted electronically to the OFD. It reflects information about the device itself and about the employee who opened the shift.

If the cashier is given change money, then their accounting is kept outside the online cash registers, but using special accounting forms - for example, the Cash Book, expenditure and receipt orders at the cash register (later in the article we will study their features in more detail).

Algorithm for a cashier's actions when accepting funds from a buyer

During settlements with the buyer, the cashier:

1. Opens the check, calculates the check amount (including discounts) and tells the buyer the amount.

1. Takes money (payment card) from the buyer. Prepares change (makes payment by card through the acquiring terminal).

1. Closes the receipt, gives the change to the buyer and the printed receipt.

If the buyer, before receiving the check, expressed a desire to receive an electronic cash receipt by e-mail or cell phone, then the cashier is obliged to fulfill this request. The cash register programs supplied with online cash registers by manufacturers provide options for entering the appropriate contact information from the buyer.

When generating a cash receipt, the buyer's email address or phone number is sent to the OFD serving the retail outlet, which, in turn, sends an electronic copy of the receipt to the specified contacts.

Another common way to communicate contact information to the cashier is using a QR code on the screen of a mobile gadget where a special application from the Federal Tax Service is open. The method under consideration allows, on the one hand, to speed up the entry of the buyer’s contacts into the cash register program (and avoid errors), on the other hand, to maintain the confidentiality of the buyer’s data (which in this case will be encrypted in the QR code).

Certain nuances characterize the acceptance of payment from the buyer in 2 ways - in cash and by card, at the same time (for example, if there are not enough funds on the card, and the person is ready to pay the missing amount in cash). As a rule, modern cash register programs allow you to make payments in 2 different ways when generating one cash receipt. This procedure usually involves indicating 2 different amounts in the cash register program - the one that will be paid by card and the one that will be paid in cash.

From the point of view of Law No. 54-FZ, it does not matter in what way the buyer paid the store, and in what proportion certain payment methods were used, if we are talking about full payment before releasing the goods. In turn, if the goods are fully or partially sold on credit, then to close the check there must be a credit agreement concluded between the store and the buyer.

Video - how to work with an online cash register in 1C:

One way or another, Law No. 54-FZ and corresponding regulations (including Order of the Federal Tax Service of Russia dated March 21, 2017 No. ММВ-7-20/229@ (LINK)) provide for 2 most important details of a cash receipt - “ calculation sign" And " indicator of the calculation method" During settlements with the buyer, the cashier must ensure, using the interfaces of the cash register program (and following the operating instructions for the cash register), that the necessary details are present on the cash register receipts.

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Calculation sign

The “settlement attribute” attribute can reflect:

1. The fact of receiving funds from a store visitor (the “receipt” attribute is selected).

This operation, obviously, should be considered as the most regular when the cashier interacts with customers. It corresponds to the receipt of funds on account of selected goods or services.

1. The fact of the return of funds to the store visitor (sign - “return of receipt”).

1. The fact of issuing cash to a store visitor (sign - “expense”).

Such a check is issued by the store if it itself buys something from individuals. For example, fruit and vegetable products from farmers.

1. The fact that a store visitor returns previously received cash (sign - “return of expenses”).

This detail is recorded in the cash receipt if items purchased from an individual are returned to him for one reason or another).

The detail in question is a “sign of payment” and is required to be reflected in both electronic and paper cash receipts. Please note that meeting this requirement may not be within the competence of the cashier - since setting up an online cash register (algorithms for entering details on checks are prescribed at the level of software settings) is usually the responsibility of another specialist with the required qualifications. For example, a representative of an online cash register supplier or a full-time programmer of a retail enterprise.

Payment method indicator

Another important detail is the “Indicator of the payment method.”

It can reflect the following operations:

1. Receiving an advance payment by the store for a specific product (with known characteristics).

In a paper cash receipt, the details are given in the value ADVANCE PAYMENT 100% (or number 1), in an electronic one - using code 1.

1. Receipt by a retail outlet of a partial advance for a specific product.

In a paper check it is reflected with the inscription ADVANCE PAYMENT or the number 2, in an electronic check - with code 2.

1. Receiving an advance for an unspecified product (with characteristics unknown at that time).

In a paper check, the details are given as ADVANCE or number 3, in an electronic check - code 3.

1. The store receives payment for the goods in the usual manner (or taking into account prepayments or advances already made).

In a paper check the value FULL SETTLEMENT or the number 4 is given, in an electronic check - code 4.

1. Release of goods with partial payment (while a credit is provided for the remaining amount).

In a paper check, the details are given in the meaning PARTIAL SETTLEMENT AND CREDIT or the number 5, in an electronic check - code 5.

1. The goods are released entirely on credit.

In a paper check, the details are given in the meaning TRANSFER TO CREDIT or number 7, in an electronic check - code 6.

1. The store receives payment for the loan.

A paper check contains the value PAYMENT OF LOAN or the number 9, while an electronic check contains code 7.

In the paper receipt, the details in question are indicated at the request of the store. In electronic form it is similar (with the exception of the scheme in which online cash registers support the fiscal data format in version 1.1, when specifying the “payment method attribute” detail is mandatory).

Applying a correction check

First of all, you should fundamentally distinguish a correction check from a check generated in situations where:

1. The cashier makes a mistake when generating a check (for example, by indicating the wrong amount).

If an error is detected before the buyer leaves the store after paying, then 2 regular receipts are generated:

• first - a check with the sign “return of receipt” for the amount received (reflecting the fact that the funds received from the buyer are fully returned to him);
• then - a receipt with the sign “receipt” with the correct amount (minus the difference - in favor of the store or the buyer).

If the original amount on the check is more than it should be, then the difference is returned to the buyer; if it is less, he pays the required amount to the store.

Obviously, if an amount is reflected in the check that is less than what is required in accordance with the price tags, carrying out these operations after the buyer leaves is possible only with the consent of the latter (since an additional payment will be required) - on his subsequent visit. Or - when the seller personally contacts this buyer by other available means.

1. The cashier mistakenly includes an extra item on the check.

In this case, he generates a regular check with the “return receipt” sign and returns the money to the buyer for the excessively punctured goods.

In turn, the correction check itself is applied:

• if the cashier at the end of the shift discovers unaccounted funds in the cash register;
• if the cash register is not used when paying the buyer due to the circumstances.

The generation of an adjustment check is carried out, as in the case of regular checks, using the software interfaces of the cash register program. At the same time, in their composition it is possible to indicate only 2 details - “receipt” and “expense”.

Thus, the main scenario in which a correction check can be generated is the forced non-use of the online cash register directly when paying the buyer. Later in the article we will look at similar scenarios, but for now we will study how the regular completion of a cashier’s shift is carried out.

Closing a shift

You must close a shift at the online cash register no later than 24 hours after it is opened. If this condition is not met, the cash register will automatically be blocked and stop issuing checks.

As in the case of opening a shift, a special fiscal document is generated - a closure report, sent to the OFD. This report contains information, in particular:

• on the number of checks generated during the shift;
• on the number of checks generated at the online cash register, but not transferred to the OFD;
• about the cashier.

After generating a report on the closure of the shift, the cashier hands over the proceeds to the responsible employee or the person responsible for collection. Then he turns off the online cash register and hands over the previously received property for use by the cash register.

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Do you need a cashier-operator's log?

A debatable point is keeping a journal for the cashier-operator when using an online cash register. Previously, when old-style CCPs with ECLZ were used, maintaining such a log was mandatory. According to the Ministry of Finance, set out in Letter No. 03-01-15/19821 dated 04/04/2017 (LINK), when using an online cash register, the journal in question is not required. All the information that is given in it, one way or another, is reflected in the fiscal documents transferred to the OFD.

At the same time, for a number of formal reasons, the use of the journal in question is still legitimate, with a certain interpretation of legal norms, to be considered an obligation that retains legal force. The fact is that clause 72 of the Administrative Regulations according to Order of the Ministry of Finance of Russia dated June 29, 2012 No. 94n (LINK) states that Federal Tax Service specialists are obliged to provide services for certifying the cashier-operator’s journal from the taxpayer.

Please note that the Standard Rules for the Use of CCTs state that the cashier-operator’s journal is certified by the signature of a Federal Tax Service inspector.

In addition, there is a rather old, but not lost legal functions Letter of the Federal Tax Service of Russia dated April 12, 2006 No. 06-9-10/126@, which states that organizations have the right to request from the Federal Tax Service the signature certification of the journal. The journal form can be used either unified - KM-4, or your own (letter of the Ministry of Finance of Russia dated January 25, 2017 No. 03-01-15/3482 (LINK)).

Let us note that the use of the cashier-operator's journal is provided for in clause 6 of the Methodological Recommendations dated August 18, 1993.

Thus, the cashier-operator’s journal can rightfully be characterized as a traditional cash accounting document, which is probably familiar to most modern trading enterprises. But with the introduction of online cash registers, the need for its use disappears.

Although, of course, store management in local regulations has the right to oblige employees to reflect the necessary information in the journal in question - for example, in order to assess the effectiveness of cashiers.

Should I use a cash book and orders?

Another important nuance is the procedure for using another traditional category of cash documents - the cash book and orders (receipts and expenses). The main source of law here is Bank of Russia Directive No. 3210-U dated March 11, 2014 (LINK).

This regulatory act instructs commercial enterprises carrying out cash transactions to use the specified orders and enter information about them in the cash book in all cases when cash flows through the cash desk of a business entity - even if an innovative online cash register is used. The unified forms of RKO, PKO and Cash Book should be used those approved by Resolution of the State Statistics Committee of Russia dated August 18, 1998 No. 88 (LINK).

Individual entrepreneurs are exempt from the obligation to maintain a Cash Book, cash registers and cash registers. But they have the right to maintain the cash documents in question if they wish.. At the same time, individual entrepreneurs are not exempt from maintaining a special document - the Book of Income and Expenses. In essence, it is similar to the Cash Book, since it must reflect all transactions for receiving and issuing cash. It may be noted that if an individual entrepreneur uses cash registers in his work, then he has the right to fill out the Income and Expense Accounting Book at the end of the working day. In other cases - as revenue is received.

In practice, filling out cash settlements and cash registers is carried out by obligated business entities just after the end of the working day. The cashier, having closed the cash register, fills out the PKO and RKO (corresponding to transactions with the attribute “receipt” and “expense”) and the Cash Book based on the shift closing report generated by the online cash register. When forming a PKO, you need to keep in mind that:

1. It is necessary to issue as many PKOs as the number of types of cash transactions reflected in the shift closing report (in relation to the details “settlement attribute” and “settlement method attribute”).

That is, for transactions that reflect full payment for goods at the checkout, one PKO is filled out, and for advances, another.

1. When returning goods (the “return of receipt” sign), a cash settlement is not issued. But the fact of the return of funds to the buyer is reflected in the cash documentation by drawing up the PKO, reduced by the amount of the return receipt.

Cashiers working in trade organizations classified as medium and large businesses should not forget that the cash balance in the cash register should not exceed the limit set by the company (taking into account Instructions No. 3210-U). Individual entrepreneurs and small businesses can leave any amount of cash in the cash register.

Features of the use of cash settlement and cash settlements in the circulation of changeable funds

The use of cash settlement and cash settlements is also carried out in the event that the cashier accepts and deposits change money. This procedure does not fall under the jurisdiction of Law No. 54-FZ, but, at the same time, it is legitimate to classify it as an integral part of the work of a cashier using an innovative online cash register system.

A common rule is that means of change - coins and bills - are given to cashiers by responsible employees before the start of each shift. For these purposes, cash settlement agreements are issued, in which the amounts of exchange are recorded (and on the basis of the calculations - the wording “For exchange”). Information about the amounts of change is also recorded in the Cash Book and the Cashier's Book of Accounting for Received Funds.

The next large-scale group of nuances that are useful to consider is related to determining the procedure for the cashier to act in the event of various problems arising when paying for goods through the cash register.

Actions of the cashier if problems arise in the operation of the online cash register

This could include scenarios such as:

1. Lack of internet connection at the time of payment.

This scenario, in fact, does not imply any problems. The fact is that a cash receipt generated at an online cash register is, in any case, registered in the memory of the fiscal drive, and only after that is sent via the Internet to the OFD. If there is no connection to the network, then the check is sent to the Operator the first time the online cash register connects to the Internet.

The main thing is that such a connection is provided within 30 days after the cash receipt is generated. Otherwise, the online cash register will be blocked, and the Federal Tax Service, having not received any fiscal documents from the cash register by that time, will seriously think about conducting an audit of the business entity.

1. Power outage (even though the online cash register operates without a battery), breakdown of the online cash register.

This scenario assumes the impossibility of using an online cash register in practice. According to the law, in such a situation, accepting payments from buyers is a violation. Therefore, in general, if there is a power outage or a breakdown of the online cash register, you should immediately stop trading.

The exception is scenarios where failure to use an online cash register during a power outage can lead to extremely undesirable social consequences. For example, if a person runs into a store to urgently buy water for a passerby who has become ill on the street - for example, from overheating in the sun - it is, of course, better to give him water immediately without a receipt.

The appearance at the cash desk of revenue that is not entered on the cash register due to the impossibility of its use is exactly the case when the cashier is obliged to generate a cash correction receipt at the first opportunity. This document will include the amount of unaccounted revenue without detailing the goods and will contain the “receipt” sign (or, if, on the contrary, funds were issued by the store during the period when the cash register was closed, the “expense” sign).

The correction cash receipt may need to be accompanied by evidence that failure to accept payments had a highly undesirable alternative. This evidence will be useful during a subsequent inspection by the Federal Tax Service.

In mid-December 2017, the country's leading media outlets were shocked by the news of a large-scale failure of online cash registers at dozens of the largest retailers in various market sectors. The Federal Tax Service responded to the incident quite quickly - allowing stores to accept payment in an emergency without a cash register, but with the subsequent preparation of correction checks and without any evidence of the undesirability of refusing to use a cash register. Thus, the cashier’s course of action may also depend on the scale of the problem. If they are, in fact, nationwide, responding to the situation may be much easier in terms of ensuring that cash transactions comply with legal requirements.

1. The occurrence of local technical failures during the operation of online cash register systems.

Such failures can be very different - as well as ways to respond to them. The most common local technical problems with online cash registers include:

3.1. Receipt tape breaks when printing a fiscal document.

In such cases, the cash register management software algorithms, as a rule, include an indication on the receipt tape that the generated documents are invalid and the activation of the paperless operation mode. Further operation of the cash register becomes possible by replacing the receipt tape roll. To do this, the cashier should contact the responsible employee to formalize the procedure for obtaining a new receipt tape. It may be necessary to temporarily close the cash register for these purposes.

To subsequently activate the operation of the cash register in normal mode, it may be necessary to send a special command to the online cash register processor. This action is carried out by the cashier himself - in accordance with existing instructions, or he invites another store employee with the necessary competencies.

3.2. Lack of connection between the cash register computer and the online cash register.

This may be due to:

• broken connecting cables;
• power outage of individual components of the cash register infrastructure;
• failures in the operation of individual hardware components of the PC or online cash register.

Depending on the specific cause of the malfunction, response measures may be within the competence of the cashier - for example, if we are talking about a simple reconnection of cables, or within the competence of highly qualified specialists. In this case, the procedure for the cashier's actions - which involves carrying out actions on his own or turning to colleagues - must be prescribed in local regulations or enshrined in the employee's job description.

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Lecture No. 1. Cash machine " POS -terminal".

1. KKM device and operating rules.

KKM is a cash register machine. The name of the cash register is “POS terminal”, the program is Jaguar.

KKM consists of the following main elements:

Monitor

Keyboard

Printer (fiscal recorder "Shtrikh-FR-K")

Customer display

System unit

Money box

Scanner (volumetric)

Uninterruptable power source

An uninterruptible power supply will allow the cash register to operate for another 20 minutes in the event of a power outage. In this case, the cashier serves the last customer, closes the check, all other customers are asked to leave their purchases and leave the store.

Operating and safety instructions:

Cashiers who have undergone training, knowledge testing and safety instructions are allowed to work on cash register machines. Prohibited:

Install the cash register outdoors, in places not protected from moisture, dust and direct sunlight, near electric heating devices, powerful electric motors and other sources of electrical noise;

Plug the machine into the same outlet as other appliances;

Leave the cash register unattended, turn it off, reboot the cash register, pull out the cords (only the administration can reboot);

Wipe the cash register and scanner with a damp cloth;

Work with wet hands;

Pull the ribbon in the opposite direction to its movement - this may cause damage to the printer mechanism;

Press two ribbon buttons on the printer at the same time;

Place iron coin, banknotes and other foreign objects on the printer;

Operate a faulty cash register.

The basic rules for the operation of cash registers, technical requirements for cash registers, requirements for the work of a cashier are determined by the “Standard Rules for the operation of cash registers when making cash settlements with the population” (30.08.93, No. 104). Organizations are allowed to use only serviceable cash registers with long-term and non-volatile storage of information in fiscal (control) memory.

Fiscal memory is a complex of software and hardware as part of cash register equipment that ensures shift-by-shift registration and non-volatile storage of final information for the purpose of correct tax calculation. (Federal Law on the Use of Cash Register Equipment (CCT) dated May 22, 2003 No. 54-FZ) Sales amounts by cash register are recorded in the fiscal memory.

2. KKM malfunctions.

When working on a cash register, cash register malfunctions may occur. The cashier must be able to identify a cash register malfunction and report the failure to the administration.

The following malfunctions exist:

1. Moving totalizers (the amount is calculated incorrectly).

2. Cash register does not allow you to receive fiscal reports.

3. Discrepancy between real time and current time (± 5 minutes – penalty for the store).

4. The printer prints, but the receipt does not print (you need to turn over the loaded ribbon).

5. The scanner goes to sleep (you need to press the “Scanner-Beep” button on the keyboard).

6. The check buffer is full (you need to close the check, ask the buyer to pay, and put the rest in the next check).

The cashier can correct failures 4, 5, 6 independently, and to eliminate failures 1, 2, 3, the cashier reports the failure to KZP, KZP informs ZUM, and ZUM calls the SI (service engineer) by phone.

3. Operating modes on the cash register, personnel barcodes.

The Pos-Terminal cash register has three access modes:

1. Administrator mode (taking X and Z reports, cancellation, correction, working with the product directory, making deposits and payments, printing a copy of a receipt);
2. Controller mode (KZP) (working with the product directory, printing a copy of the receipt, correction);

3. Cashier mode (selling goods).

The terminal system is connected to barcodes using
which you can enter a certain operating mode and perform
certain functions.

The cashier barcode allows you to work in cashier mode. Each cashier has his own individual barcode.

Controller, BM, UM, ZUM barcodes allow you to work in controller and administrator modes, respectively.

Employees with badges with barcodes: UM, ZUM, BM, KZP, KO.

4. Assignment of keyboard keys.

“REGISTRATION” - registration with a badge, entry and exit from the working window

“EXIT” - exit from a specific operation

“X” - taking X, Z reports

"QUANTITY" - multiplication, weight

"KOR" - correction

"ANN" - check cancellation

“HELP” - working with the product directory

“PRODUCT CODE” - confirmation of local and barcode

"YES" - confirmation

“REPEAT” - re-punching of the goods

“DEPOSITION” - depositing money into the cash register

“PAYOUT” - payment of money from the cash register

"ДЯ" - opening a cash drawer

“CANCEL” - no or reset

“CASH” - counting change, entering amount

“CLOSE CHECK” - closing a check

“--→” - erase

“CONTINUE PRINTING” - continue printing

“COPY OF CHECK” - printout of a copy of the check

“SCANNER BEEP” - wake up the scanner.

Of these buttons, there are several dangerous ones, which must be pressed carefully, after thinking. These are the keys:

“EXIT” - you can exit the working window,

“REPEAT” and “QUANTITY” - you can make a shortage or mismatch for the store. (It’s better not to use this button, but to sell everything through the scanner),

“VP” and “VN” - they can be confused,

“CLOSE CHECK” - if the check is closed and the buyer refuses the goods, nothing can be changed in the check, no cancellation or correction can be made.

Lecture No. 2. System for selling goods on cash register machines " POS - terminal".

1. The concepts of local and barcode.

In our stores, the code system and the product can be punched using a barcode or local code. Cashiers do not work with the cost of goods.

Barcode- This is the product marking that the manufacturer applies to the packaging of its products. Consists of a set of numbers and vertical strokes. There may be no barcode for any product.

Local code- consists of four or five digits and is assigned to the product at the Pyaterochka Central Office (pricing department). The local product code can be found on the price tag of this product, in the directory, in the cashier’s tablet, or can be applied with a label gun, at the BM. Regardless of whether a product has a barcode or not, each product is assigned its own local code. If the product has a barcode, then the product is processed through the scanner; if there is no barcode, it is processed using the local code.

There is a rule: if the local code begins with zeros, zeros are not typed at the checkout.

When selling, the set of numbers of the bar code and local code on the keyboard is confirmed by the “PRODUCT CODE” button.

2. Details of the cash receipt and price tag for the goods.

On the receipt issued to the buyer The following details must be reflected:

Name of company,

Address and store number,

Taxpayer organization identification number (TIN),

Cashier's name,

Factory and registration numbers of the KKM,

Serial number of the check,

Date and time of purchase,

Local code and name of the purchased product,

Purchase cost,

Amount of money received, change,

Sign of a fiscal regime.

On the price tag, which indicates the goods on the sales floor, the following details are present:

Name of company,

Store number,

Name of product,

Manufacturer country,

Marking “per piece”, “per pack”, “per kg”,

Local product code,

Print date of the price tag,

From the back of the price tag:

Store seal,

Signature BM.

There are several types of price tags that differ in color and size.

By color:

White (regular price tag)

Orange (product indicator)

Yellow (promotional product and product for which a discount is valid with a discount card)

Green (new products).

There are price tags according to sizes:

Giant,

Double,

Small,

Additional,

Average,

Cigarette,

Price according to the card.

3. System for selling piece goods, selling goods through multiplication.

Piece goods are goods with a standard weight, packaged in standard, identical packaging.

Any piece goods can be sold in 3 ways:

).

3. through local code (according to the scheme:

dial local code – “PRODUCT CODE” button).

Selling through multiplication.

If you need to sell several pieces of any identical product, we use the following scheme:

number – button “QUANTITY” - 1 of the ways to sell piece goods.

When closing a check, the following scheme is used:

“CASH” button - enter the amount of the buyer’s money - “CLOSE CHECK” button.

4. System for selling weighted goods.

Weight goods are divided into two types:

Weight goods from Pyaterochka,

Weight goods from the manufacturer.

System for selling weighted goods from Pyaterochka.

Weighted goods from Pyaterochka are goods packaged in a store (fruits, vegetables, deli section, some types of sweets, cookies, etc.). This product has a thermal label attached to it.

Any weight product from Pyaterochka can be sold in 3 ways:

1. through a scanner (hold the product with a bar code to the scanner).

2. by manually typing a barcode (according to the scheme:

dial the barcode numbers – “PRODUCT CODE” button).

3. through a local code with weight gain (according to the scheme:

).

The local code and weight can be found in the product barcode on the thermal label:

28 08444 001248

Designation of barcode numbers:

28 – number of the Pyaterochka weight section,

08444 – local code (zero is not typed),

00124 – weight of the product (type at the checkout, separating grams from kilograms with a comma, for example: 0.124),

8 – check digit, does not carry any information for the cashier.

This is how you can write a barcode only for weighted goods from Pyaterochka.

System for selling weighted goods from the manufacturer.

Weighted goods from the manufacturer are goods packaged at the factory; they are brought to the store already packaged (all goods are in vacuum packages: fish, cheese, sausage cuts, etc.). This product is affixed with a thermal label from the manufacturer, but this product is also hung in the store and a thermal label from Pyaterochka is affixed.

If the goods were not re-sold for any reason, they can be sold in the following ways.

Any product by weight from the manufacturer can be sold in 2 ways:

1. by manually entering a barcode with weight gain (according to the scheme:

gain weight - "QUANTITY" button - dial the barcode numbers - "PRODUCT CODE" button).

2. through a local code with weight gain (according to the scheme:

gain weight – “QUANTITY” button - dial local code – “PRODUCT CODE” button).

Be sure to gain WEIGHT when selling through a local code, otherwise kilograms will be sold.

Lecture No. 3. Problem situations and the procedure for solving them.

1. Correction operation.

Correction is the cancellation at the beginning, in the middle, at the end of the check of one or more positions in the check. This is done in the KZP or administration access mode, and is done only with an open check.

Reasons for correction:

1. cashier error,

2. buyer's refusal,

4. KKM failure.

After adjustment, the cash register automatically goes to

cashier mode. Therefore, if you need to remove several different products from a receipt, you need to switch to controller mode before each product.

Correction scheme:

registration with a badge - the “KORR” button is one of the ways to sell goods.

When making corrections, the same method is used as when selling goods. The adjustment takes place only positionally.

After closing a check in which an adjustment has been made, 2 checks are issued:

The first check is given to the buyer, the position “STERNO” = CANCELLATION will be written on it (the position that was canceled will not disappear from the check, but will be written with the word REVERSE).

The second check is a corrections report. These reports are transmitted to the checkout controller, and based on them, the KZP fills out a correction log. Receipts are pinned to the journal.

2. Operation cancellation.

Cancellation is the cancellation of the check completely.

Cancellation is made only in administration mode and only when the check is open.

Reasons for cancellation:

1. cashier error,

2. buyer's refusal,

3. the product is incorrectly labeled,

4. KKM failure.

Cancellation scheme:

registration with a badge – “ANN” button.

After this, a cashier's check will be issued, on which it will be written: CHECK CANCELED. Based on this check, ZUM fills out the cancellation journal, and the check is pinned into the journal.

If the cancellation is made due to the rudeness of the cashier, the cashier writes an explanatory note and pays a fine for poor customer service.

3. Operation copy of the check.

A copy of the receipt is made at the buyer’s request according to the following scheme:

enter the check number – button “COPY OF CHECK”.

Sometimes a copy of the check is not made by KKM, in which case KKM issues a copy manually. The form is taken from BM. The receipt must be stamped by the store.

4. Working with the product directory.

The product directory is the entire assortment matrix of the product, namely the product that is registered with BM. If the item is not in sale mode. It won’t be possible to find it in the reference book either.

KZP and administration have access to the certificate. You can work in the certificate regardless of whether the check is closed or not.

In the certificate you can find: barcode, local code, product name, product price, mark “piece goods” or “by weight”.

Scheme of work in the directory:

registration with a badge – the “HELP” button is one of the ways to sell goods.

To exit the product directory, you need to press the “EXIT” key, but the cash register can automatically exit the help window. To continue working, you must switch to cashier mode.

Lecture No. 4. Opening and closing of the operating day for cash register machines.

1. Preparation for the opening day.

KO's arrival time at the store is 8.00. In the morning, the cashier puts the workplace in order, checks the operation of the cash register, and checks the time at the cash register. From ZUM KO receives 5 things in the morning:

1. KKM keys,
2. discount cards,
3. KKL (cash register tapes)
4. name badge,
5. exchange.

For receiving the change, the cashier signs in the main cash register journal and recalculates the change in the main cash register.

Also in the morning, KO and KZP check the availability of goods that are sold at the checkout: cigarettes, bags, disposable coffee.

2. Opening of the day by cash register.

1. Preparations have been made for the opening of the day, the cashier inserts the cash register into the printer.

2. ZUM takes an X-report:

This X-report must be null. Based on this report, ZUM fills out the cashier's journal.

3. ZUM deposits money to the cashier:

registration with a badge – “VP” button - enter the amount of change - “CASH” button.

4. KO or ZUM signs the KKL: date, time, serial number of the cash register, full name of the cashier, signature of KO, full name ZUM, signature ZUM, readings of the non-zeroed counter at the beginning of the day.

ZUM takes all reports and puts them in a journal and stores them until the evening.

3. Closing the day by cash register.

At 21.00 they begin to close all the cash registers one by one. ZUM comes to the checkout, blocks the line (stands at the end of the line and asks that customers not line up behind him). ZUM calls the guard over. All money movements are made only in the presence of a security guard.

1. ZUM takes an X-report:

registration with a badge – button “X” - button “1”.

2. ZUM makes a payment from the cash register:

registration with a badge - button “X” - button “2” - the amount is displayed - button “CASH”.

3. The cashier collects all the money: takes out a coin box, puts large amounts of money on it, wraps it in a canvas bag and, accompanied by a ZUM in front and a guard in the back, goes to the main cash register. The security guard does not enter the main cash register, he goes to his workplace. ZUM and KO are closed at the main cash register. KO counts the money: makes up the change for the next day and does the taxation according to the bills. The exchange fund can be fixed or non-fixed. If the change fund at the facility is not fixed, then it is compiled in this way: all the small change and banknotes in denominations of ten rubles are taken, taxed (the taxation indicates the name, quantity, total amount of each coin or bill, the total amount of change, date, and the cashier's surname) and put into the package. All other money is counted separately and a bill sheet is also drawn up for them.

When the change fund at the facility is fixed, for example 500 rubles, then you need to put exactly 500 rubles in the bag (neither a coin more nor a coin less).

For the change of change, the cashier signs in the journal for maintaining the main cash register, for discrepancies - in the journal for recording shortages and surpluses when handing over cash by cashiers.

4. After counting the money, the ZUM with the X-report goes to the BM to check the X-report readings with the computer implementation. BM gives permission to withdraw the Z-report if the amount is correct.

5. ZUM and KO go to the cashier, ZUM takes a Z-report:

registration with a badge – button “X” - button “3” - button “YES”.

Based on the Z-report, the cashier-operator's journal is filled out.

6. KO signs KKL: date, time, serial number of the cash register, cashier’s full name, KO’s signature, full name ZUM, signature ZUM, readings of the non-zeroed counter at the end of the day.

7. The tape is torn off and handed over to the ZUM archive at the main cash desk. A new tape is refilled the next day.

After the closing of the operating day, the cashier puts the workplace in order and helps in displaying the goods.

Concepts X andZ-reports.

The X-report is not a fiscal financial report, a report without cancellation, and is taken out several times a day.

Z-report is a fiscal financial report, a report with cancellations, withdrawn once per business day.

4. Instructions for discrepancies when depositing cash by cashiers.

Acceptable discrepancies between cash and the report are ± 5 rubles.

If, when counting money, a shortage or surplus of funds in the amount of 5.01 rubles to 19.99 rubles is revealed, the cashier is required to write an explanatory note during the working day. The cashier compensates for the shortfall from his own funds. The surplus is at the discretion of the Facility Manager. A three-time repetition of such a discrepancy is grounds for the dismissal of the CO.

In the event that the amount of discrepancies is from 20 rubles to 100 rubles - information about the cashier, the amount of the shortage or surplus, the Deputy Store Manager reports to the Supervisor immediately after the check. The explanatory note is written by the cashier immediately. Repeating it twice is grounds for dismissal.

If the amount of the discrepancy is 100 rubles or more, then this may be grounds for dismissal of the cashier. Information is reported to the Supervisor and the NKID.

Training. Loading ribbon into the printer.

The cashiers are explained the rules for threading control and receipt tapes into the printer, and are given time to try to thread the tapes themselves.

The next task is to refuel the KKL for a while. The standard is 35 seconds.